Refund Policy

What this covers

Itnify has two paid things. A $22 trip check is bought once for one itinerary and does not renew; the rest of this page is about that. The $5 a month plan is a subscription you can cancel at any time, which stops the next charge and leaves the plan active until the month you have already paid for runs out. Generating itineraries within your free allowance costs nothing, so there is nothing to refund there. This policy forms part of our Terms of Service.

Refunded in full, no questions

We refund you in full, automatically, if any of these apply:

• We cannot complete your check before you leave. If you buy less than 72 hours before departure, there may not be time. If we cannot do it properly, we do not keep the money.
• We cannot cover your destination well enough to give you a useful check.
• You ask to cancel before we have started work on your check.
• You were charged twice for the same itinerary.
• We close your account while a check you paid for is still undelivered.

You do not need to argue any of these. If you think one applies, email us and we will look.

When a check is not refundable

Once we have sent you the completed check, the work is done and the purchase is final.

That includes a check that found nothing wrong. Confirming that your plan holds up, that the hours are right and that nothing needs a permit you do not have, is the service. A quiet result is a real result, and it takes the same work to produce as a noisy one.

We also cannot refund you because something changed after we checked, because a venue turned out to be busy or closed on the day, or because a trip was cancelled for reasons on your end after the check was delivered. A check reports what was true when we looked. It is not insurance and it is not a guarantee about your trip.

If the check was not good enough

Separate from the rules above: if we deliver a check and it missed something significant that we should reasonably have caught, tell us. We would rather fix it or refund you than have you feel you paid for nothing. Email us with the trip and what we missed.

How to request a refund

Email hello@itnify.com from the address on your account, with the destination and travel dates of the trip. You do not need an order number, though it helps if you have one.

We reply within two business days. Approved refunds go back to the original payment method through Stripe and usually appear within five to ten business days, depending on your bank. We do not charge a fee to issue a refund.

Before you dispute a charge

If something has gone wrong, please email us first. We are a small operation and we would rather refund you directly and quickly than have it go through your bank, which takes much longer for you and costs us either way. We have never refused a refund that was fair.

Contact

hello@itnify.com